At Skootz, your satisfaction is our priority. If you’re unsatisfied with your purchase, we’re here to make it right with a hassle-free return and refund process.

Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

• Return Timeframe: Items must be returned within 30 days of delivery.
• Condition of Items: Products must be in their original condition, unused, and with all packaging intact.
• Eligible Circumstances:
  • Received a defective or damaged product.
  • Changed your mind (product must remain unused and in original condition).

How to Initiate a Return

To start a return, please follow these simple steps:

• Contact Us: Email us at runmaxlimited@gmail.com or support@skotz.co.uk with the following details:
  • Your order number.
  • Reason for return.
  • Supporting images (if applicable, e.g., for damaged or defective items).
• Confirmation: Our support team will review your request and provide you with return instructions.

Refund Process

Once we receive and inspect the returned item:

• Inspection Timeframe: We will inspect the item within 2 business days of receipt.
• Refund Approval: the item meets the eligibility criteria, your refund will be approved.
• Refund Timeline: Refunds will be processed within 7 business days after approval.
• Refund Method: will be credited to your original payment method.

Non-Refundable Items

We are unable to accept returns or issue refunds for:

• Customized or personalized products.
• Items damaged due to misuse or improper handling.
• Sale or discounted items, unless proven defective.

Important Notes

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
• We recommend using a trackable shipping method to ensure safe return delivery.
• Based on your payment provider's policies, refunds may take additional time to reflect in your account.

Contact Us for Support

For any questions or assistance regarding your return, feel free to reach out:

• Email: runmaxlimited@gmail.com
• Support: support@skotz.co.uk
• Phone: +44 7918816728

Our team is available during support hours to assist you promptly.

For full details, please visit our Terms and Conditions or Shipping Policy.

Thank you for choosing Skootz. We’re here to ensure your satisfaction with every purchase!